kaki21 Privacy Policy
kaki21 is committed to protecting the personal information of every member. This Privacy Policy explains the types of data we collect, the purposes for which it is used, and how we ensure its security in line with best industry practices.
Six Data Protection Principles of kaki21
Limited Data Collection
We only collect information that is genuinely necessary to operate account services, process deposits and withdrawals, and comply with international licensing requirements. No excess data is collected without a clear reason.
Never Sold to Third Parties
Personal information belonging to kaki21 members is never sold, rented or transferred to any third party for marketing or business purposes without the explicit consent of the member concerned.
Industry-Standard Encryption
All data transmitted across the kaki21 platform is protected with SSL/TLS encryption. Financial information such as Touch 'n Go eWallet and DuitNow account details is handled with strict security standards.
Strict Access Controls
Only authorised personnel who genuinely need to access member data for operational purposes are permitted to do so. Every access is logged and continuously monitored.
Right to Review and Update
Members have the right to review, correct or request deletion of their personal information at any time. Any such request will be processed through kaki21's official support channels.
Timely Notification
Should any security incident occur that involves member information, kaki21 will notify the affected parties within a reasonable timeframe in accordance with the relevant guidelines.
Privacy Policy Contents
Personal Information We Collect
When you register as a kaki21 member, use our services or contact our support team, we collect several categories of personal information to ensure a secure betting experience and to comply with the international licensing requirements under which we operate.
Identity Information
Full name, date of birth, identity card number (MyKad), nationality and basic demographic information required for age verification (21 years and above) and licensing compliance.
Contact Information
Email address, mobile phone number and account details you use for account-related communications, transaction confirmations and security notifications.
Financial Information
Details relating to the payment methods you use, such as Touch 'n Go eWallet, DuitNow, FPX, ShopeePay or cryptocurrency (USDT, BTC, ETH), for securely processing deposits and withdrawals.
Account Activity Data
Transaction records, betting history, login and logout logs, and platform usage patterns. This data is used for security purposes, fraud prevention and service improvement.
Technical Data
IP address, device type, operating system, browser version and session information. This data helps us detect unauthorised access and keep your account secure.
Communication Records
Any conversations with our customer support team via live chat or email. These records are kept for quality assurance purposes and to resolve any complaints or disputes.
Purposes of Data Collection and Processing
kaki21 processes your personal information based on contractual necessity, legal obligations and legitimate business interests. The following are the main purposes of our data processing:
- Account Registration and Management — Enabling you to open a kaki21 account, log in securely and manage your profile settings.
- Financial Transaction Processing — Verifying and processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency efficiently and securely.
- Identity and Age Verification — Ensuring all members are 21 years of age or above in line with international licensing requirements and our responsible gambling obligations.
- Fraud Prevention and Security — Detecting and preventing suspicious activity, unauthorised use of multiple accounts, and cybersecurity threats to your account.
- Customer Support — Providing assistance via 24/7 live chat and email in Malay and English, including resolving queries related to bonuses and accounts.
- Legal Compliance — Fulfilling our obligations under international licensing conditions, including audit records, financial reporting and anti-money laundering requirements.
- Service Improvement — Analysing usage data in aggregate form (not at individual level) to improve platform quality, user interface and game offerings.
- Account-Related Communications — Sending important notifications such as deposit confirmations, withdrawal status updates and account security alerts.
Disclosure of Information to Third Parties
kaki21 does not sell or commercialise members' personal data to any external party. However, there are certain situations where limited sharing of information is necessary and lawful:
Payment Providers
Required transaction details are shared with payment processors such as e-wallet gateways and cryptocurrency platforms to enable deposits and withdrawals to be processed correctly.
Licensing Authority Bodies
Required information may be shared with international licensing bodies that regulate kaki21's operations as part of our compliance obligations.
Legal Requirements
Should kaki21 be ordered by a court or a competent authority, we may be required to disclose certain information in accordance with valid legal process.
Data Security and Storage
We apply technical and organisational measures appropriate to the level of risk to protect your personal data from unauthorised access, loss, destruction or alteration.
- All data transmitted between your browser and kaki21's servers is protected with industry-standard SSL/TLS encryption protocols.
- Data is stored on secure servers that undergo continuous monitoring, are regularly updated and are protected by multiple layers of physical and digital security.
- Role-based access control ensures that only relevant personnel can access specific categories of data.
- Internal security audits are carried out regularly to identify and address any system vulnerabilities before they can be exploited.
- Data backups are performed on a scheduled basis to ensure service continuity and data recovery in the event of technical disruptions.
Your Rights as a kaki21 Member
As a kaki21 member, you have certain rights regarding your personal information. We respect these rights and provide clear channels for you to exercise them.
Right of Access
You have the right to request a copy of the personal information we hold about your account at any time.
Right of Rectification
If any of your personal information is inaccurate or outdated, you may request a correction through our support team.
Right of Erasure
You may request the deletion of your personal data, subject to applicable legal record-retention obligations.
Right to Restrict Processing
You have the right to request that we restrict the processing of your data under certain circumstances provided by law.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format where processing is based on consent.
Right to Object
You may object to the processing of your data for specific purposes such as direct marketing at any time.
Cookies and Tracking Technologies
The kaki21 platform uses cookies and similar technologies to ensure the website functions properly and to provide a better user experience.
Functional Cookies (Required)
These cookies are required for the basic operation of the website, such as maintaining your login session, saving language preferences, and securing your account session. They cannot be disabled.
Analytics Cookies
These help us understand how members interact with the kaki21 platform so we can improve the website's design and performance. Data is collected in aggregate form without identifying individuals.
Preference Cookies
These save your personal settings such as betting table display, sport preferences, and other display settings so you do not need to reconfigure them each time you log in.
Cookie Management
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the kaki21 platform.
Data Retention Period
kaki21 retains your personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by law and our international licensing conditions.
- Active Accounts: For as long as your account remains active, we retain all relevant information to allow you to use kaki21 services fully.
- Financial Records: Transaction and financial records are kept for the period required by licensing requirements and laws applicable to online financial activity.
- After Account Closure: Certain information may need to be retained for an additional period after an account is closed for audit record purposes, dispute resolution, or legal requirements.
- Session Data: Access logs and technical session data are generally kept for a shorter period and deleted when no longer relevant for security purposes.
Changes to This Privacy Policy
kaki21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to members through:
- A notification within the kaki21 platform during your next login session.
- An email notification to your registered address if the changes have a significant impact on your rights.
- The "Updated" date at the top of this page will be revised to reflect the latest version of this policy.
Continued use of the kaki21 platform after changes to the Privacy Policy take effect will be considered your acceptance of the updated terms. We recommend that you review this page periodically to stay informed.
Contact Us Regarding Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or how kaki21 handles your personal information, please reach our team through the following channels:
24/7 Live Chat
Our support team is available to assist you 24 hours a day, 7 days a week via the platform's live chat in Malay and English.
Support Email
Send your privacy-related enquiries to us at: [email protected]. We will reply within a reasonable timeframe.
Related Documents
Also read our Terms & Conditions and Responsible Gambling for a full overview of kaki21's policies.
Common Questions About kaki21's Privacy
Answers to questions most frequently raised by members regarding our Privacy Policy.
Ready to Start Your Betting Experience?
With protected privacy and strong data security, kaki21 offers a slots, live casino, sports betting, and esports platform you can trust. Minimum deposit RM30 via Touch 'n Go eWallet, DuitNow, FPX, and more.
For players aged 21 and above only. Bet responsibly.